Delhi Jal Board was constituted through an Act of Delhi Legislative Assembly on 6th April 1998. It has been meeting the needs of potable water in the NationalCapital Territory of delhi for more than five decades. Delhi Jal Board has been able to supply pure and wholesome filtered water to the capital city of India which has grown phenomally to the present population of more than 160 lakh. Delhi Jal Board is committed for the augmentation of water supply in Delhi and has taken many steps in this direction. Delhi Jal Board has ensured average availability of 50 gallons per capita per day of filtered water through an efficient network of water treatment plants, booster pumping stations and about 9000 kms of water mains & distribution system.
RMS (Revenue Management System) is a solution for the automation of Collection, Billing, Metering
functions of Delhi Jal Board. It is designed, developed and maintained by TCS. As part of this project,
The consumers of DJB will have access to lot of services including SMS Facility, Online Payment, Online
application submission along with grievance raising and application tracking. RMS system will help in
improving the process efficiency so as to provide the consumers of DJB with better services. With the
help of RMS, The Consumers of DJB will have access to the following services which are available on
Following Services are provided by RMS:-
|RMS Portal is a one Stop Place for Delhi Jal Board Consumers for all their needs. Consumers can
|New touch points are being introduced for consumer interaction
|Handheld devices will be introduced to facilitate Meter Reading, Spot Billing at the consumer premise
|The objective of implementing Revenue Management System at DJB is:
Delhi Jal Board(DJB) FAQ( Frequently Asked Questions
01. Under which categories / uses does the DJB give sanction for water supply? What are the categories of consumers with DJB?
1. Category-A (Domestic):- For Domestic Purpose.
2. Category-B (Non-Domestic/Mixed):– Mainly used for domestic purpose but having such commercial activity in part of property where non intensive use of water is there.
3. Category-C (Commercial/Industrial):- Such premises where extensive use of water like Dhaba,
Restaurants and Factories etc. exists.
4. Category D:- Property having area > 2000 Sq Yards having rainwater harvesting/waste water
recycling or both.
03. Which type of consumers are covered under Category-B (Mixed Use)?
1. Applicable to the residential premises where commercial use co-exists in the part of premises and
the water use is non-intensive such as in case of Kiryana shop, stationery shop, telephone booth etc.
2. Not applicable in case of residential premises where water use is intensive like in case of sweet meat
shop, Dhaba etc. being run in the part of the residence.
04. Which type of consumers are covered under Category-C ?
All other category of consumers who are not covered either in DOMESTIC CATEGORY (CATEGORY-I) or
MIXED USE CATEGORY (CATEGORY-IA)
05. Which type of Consumers are covered under Category-D?
For properties having 2000Sq. yards or more plot size area, provision of 10% rebate on total bill
amount if any of the two services i.e. Rain Water Harvesting or Waste Water Recycling exist in
functional form and 15% if both exists, which is required to be certified as functional by the ZE
06. If in a residential property, there is also non- residential use of the property, would the DJB still
charge the consumer at domestic rate?
It will depend upon the use of water. If non intensive use of water is there in commercial activities, DJB
will treat it under Cat. IA e.g. office of property dealers, shops, Atta Chakki, doctors clinic etc.
07. In Group Housing Societies, does the DJB sanction individual household connections?
No individual water connection in group housing society.
08. Are all the water connections required to have meters?
Yes, as DJB intends for 100% metered supply.
09. In the case of un-metered connections, what is the basis of the billing?
For un-metered connections, the department charges at a flat rate of consumption of 22 Kl per month
for domestic use. In Rural areas @ 22 KL per month and 10 KL per month per floor in JJ resettlement
colonies. If the meter read average or the previous consumption is not available, then the billing will
happen on the basis of plot area which is 22 KL for less than or equal to 200 sq yards, and 33 KL for
more than 200 Sq yards for domestic category only.
10. Is it essential that meters are installed by the DJB only? From where can I get my own meter
installed? Which are the permissible meters?
A meter can be installed by the consumer also by purchasing meters of specifications as permitted by
11. What are the specifications of the approved meters?
The specification of approved / permissible domestic meters are: – 15mm, class B, multi-jet, inferential
type, magnetically coupled conforming to the IS: 779/1994 and the body of the meter shall be brass/
bronze as per IS: 779/1994. Meter should have the Manufacturer’s Test Certificate and Test Certificate.
12. Who can apply for new water connection?
Any resident of Delhi – Owner of premises/Tenant/Occupier who has valid identity as proof of
13. What are the requirements for sanction of new water connection?
Any resident of Delhi can apply for water connection to DJB (except in the area under the control of
NDMC and Delhi Cantonment Board) subject to the following conditions:-
• The applicant should have proof of residence like Ration Card, Voter’s Identity Card, Ownership proof
or NOC from the owner of the house, if the applicant is tenant / occupier.
• The premises for which the water connection is applied for must have no arrears of previous dues on
account of water charges etc.
14. Where can one get an application form for new water connection?
The application form is available at every office of Zonal Revenue Officer of DJB (Annexure – ‘I’) at a
nominal fee of Rs.10 towards the cost of the form and processing fee. One can visit DJB consumer portal
from where the form can also be downloaded. At the time of depositing the payment for new
connection, Rs. 10/- is required to be deposited along with it if the form is downloaded from the site.
The application forms can be submitted, on all working days in the office of concerned Zonal Revenue
15. Can a person obtain more than one water connection for the same premise?
Yes, subject to technical and legal feasibility.
16. What are the charges for obtaining a new water connection?
(a) Water connection of size 15mm Rs. 200/-
(b) Water connection of size 25mm and above Rs.1000/-
(iii) Occupier Security (In case of tenant/occupier)
Category-B (Mix Used) Rs 250/-
Category-C (Non-Domestic) Rs 500/-
Category-D Rs. 500/-
(iv) Road Restoration Charges depending upon the road length that is required to be cut.
(v) Meter security if meter is provided by the department.
(vi) Trade Security in case of non-domestic category connection.
(vii) Water Development charges, wherever applicable. Villages and bonafide residents of extended
area of village under Lal Dora are exempted from depositing development charges for domestic use.
Besides villages, re-settlement colonies are also exempt from payment of development charges.
For More Questions and Answers, please click here
www.delhijalboard.nic.in and www.djb.gov.in are the only Official websites of Delhi Jal Board. Consumers are advised to access these two websites directly for any information, online applications or transactions and never through links provided by any other website. To track the status of New Connection file, Please click www.djb.gov.in.
Selection of System Integrator for Revenue Management System 2.0
Draft Water Policy for Delhi
Discussion on scope of work for operation & maintance of Revenue Management System-II for DJB
Approved /Empanelled list of 15mm SIZE, IS-779:1994 Multijet, Inferential type, class `B`, with IP 68 protection Meters.
DJB’s mSeva TVC
DJB’s mSeva Tutorial
Summer Action Plan (SAP) Booklet 2016
Delhi Water Conservation Act 2016
Wazirabad Waste Water Recycling Plant
Water Meter Issues
Review of Infrastructure charges and Development Charges for Commercial Consumer.
Scheme of waiver of 100 percent LPSC due on accumulated arrears in respect of Commercial Connection
List of the vendors of the empanelled Water Meters with Delhi Jal Board
To register grievances related to Delhi Jal Board, please call on Toll Free Number 1916
Delhi Jal Boards Packaged Drinking Water Bottling Plant
Schedule for meeting with different RWA
Important Phone Numbers for Complaints Redressal
Public Monitoring of Drinking Water Tanker
Schedule of water tankers
Timing of Water supply in Delhi
For Complaints, Please Call Our 24*7 Toll free Helpline No. 1916